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This could be:Most disputes will be investigated within 3 months of the date it was first raised with the retailer.However, in recent months we’ve received so many queries that it may take longer to resolve your case. All rights reserved,Submit documents for Cash Instalment Plan,Explore Financial Planning & Wealth Management,Instant RewardCash redemption at merchants,And your nearest Express Banking location,Careers, media, investor and corporate information. For more details please read our.If you notice a suspicious charge or didn't receive what you paid for, here's how to raise a dispute.There may be a number of reasons why your statement contains a charge that you don't recognise. In the interest of security, please don't post your bank details anywhere on any of our pages.Another convenient way you can contact us for non-personal questions, is by connecting with us on Messenger.The HSBC Bank Malta p.l.c. Read more. We update and monitor the Interactive Space as follows:Twitter account from Monday to Friday, 8.00am – 4.00pm.Facebook from Monday to Saturday, 8.00am – 10.00pm.We welcome feedback and ideas from all our followers and fans, and endeavour to join the conversation where possible. Credit / debit card dispute form Credit / debit card dispute form This link will … Questions about how the coronavirus is affecting your … Comments or other material that you submit must not be inappropriate, abusive or otherwise offensive, nor may they contain, depict or involve any of the following:All as determined by HSBC in its sole discretion.You must respect intellectual property laws. photographers, videographers, etc. Stores often issue credit vouchers instead.Have you allowed enough time for a refund to be processed and credited back to your card/account?Could the refund have been issued via an alternative method such as a cheque or voucher?Retailers often send confirmation emails which may state why a refund has not been received so don't forget to check your junk email folder,Your agreement with the retailer may be legally binding; check the correct cancellation procedure with them and keep records of the date, time, contact names and details of any conversations.Has the retailer received or confirmed receipt of your notice of cancellation?Have you allowed sufficient time for the cancellation (subscriptions often have a termination period of up to 30 days); it may not be possible for us to stop the next payment and you may still be liable for monies owed.Did you give us the correct transaction details when you asked us to cancel the subscription?If your subscription is an auto-renewal (eg a McAfee annual payment), you must cancel with the merchant directly,It can take a number of working days for errors to be identified and reversed/refunded so please allow sufficient time for this,Offers of free periods or trials may have specific terms around eligibility,Expiry of trial periods typically take further payments/charges without warning,The retailer may have provided additional goods or services which incur additional cost,Retailers are best placed to resolve your issue quickly or provide an update,Contact Trading Standards for advice as scam retailers, especially those pretending to be government organisations, may be known to them. In addition, HSBC will remove any material that it deems to be advertisement, "spam" or junk mail content, including any references to other websites.We request that you treat other users respectfully. HSBC Bank USA, N.A. We monitor and record comments and posts made on these channels about HSBC so that we can improve our services.HSBC is not responsible for any information posted on the Interactive Space other than information we have posted ourselves. When using this Interactive Space you are agreeing that you will not engage in any activities that are contrary to applicable law, regulation or the terms of any agreements you may have with HSBC.HSBC does not give investment, tax or other professional advice via the Interactive Space.
This can take up to 45 days or longer in current conditions.
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