MLB authentication does not always authenticate the game used aspect of an item but can also be authentication, as is in this case, for the autograph only. Check out what 7,623 people have written so far, and share your own experience. has anyone else had this issue? Got a mystery jersey of a "superstar" and got "Leonard Floyd". Compare. ?Seems that someone from Pristine auction was not telling me the truth?If for some reason my attachment doesn't open please let me know and I'll try to send it in another form, Thanks,First I would like to state and request that you change your toneI'm very familiar with auction houses such as Steiner whom I've purchased countless genuine items from and never had a complaint or problemSecondly, after the lnitial time ran the item went into extending bidding for (10) minutes and ran down to the end again whereby at the end of that ten minute time it reset for an additional (10) minutes whereby it ended at the purchase price of $and charged to my accountNevertheless, after countless attempts to get in touch with someone from your company, I finally had the opportunity to speak with Breanna, from your customer service department who worked out an agreement with me as follows: My account would be officially closed effective immediately and any items remain or pending in my account after completion of auction time which where the following: Joe Torre baseball item# [redacted] ; Mike Richer Ranger mask item [redacted] ; Joe Torre baseball item# [redacted] ; Joe Torre baseball item# [redacted] ; Derek Jeter baseball item# [redacted] ; Paul O'Neil baseball item# [redacted] ; Derek Jeter rookie photo item# [redacted] would assess a re-stocking fee of (30) percent of the final cost for the item left in my accountFurther the other items under invoice numbers [redacted] and [redacted] which have been paid in full will be shipped to me,Allowing bidders to remove items from an invoice destroys the integrity of the auctionOur website records the IP address used with each action placed on our website in order to confirm the authenticity of bidsIt appears the bid placed on the item (maximum bid) was actually placed at $3, (placed on 04/18/at exactly 20:08:07).Based on the evidence, it appears clear that the bid is valid but the amount was likely entered in errorPlease note, our bid process requires a 2nd confirmation step in order to eliminate the possibility of errors.Given the circumstances, we have removed the restocking fee and reinstated the account as a one time courtesyThank you for your business and thank you for your patience,I have contacted your company several times, to be only told in so many words too bad so sadYour company reviews the orders, so of course you side with yourselfThere is no middle man to say the customer deserves a refundThere is not feedback for forum where we can complainOnly to your internal system, which are your employees, or hereSo I'm taking the Revdex.com router aso that is the only recourseAnd no, the pictures do not show all the damage to the cardIt is in terrible conditionListing a value of $is ridiculousLike saying a car is worth $1000, and then selling a wrecked version saying,well if it was in a certain condition it would beadvertising, and misrepresentationScamming business practices,When our staff picked up the sports memorabilia collection from [redacted] , there was never a guarantee made that the items would be posted for sale before ChristmasWe verbally made it clear that we would do what we could to get the items up as quickly as possible, but that listing them before Christmas would be unlikelyUnfortunately, we were not able to do that because of the amount of consigned items submitted before [redacted] 's collectionIn addition, many of the items in [redacted] 's collection required third party authentication which slows down the process.In addition to being clear about our policies verbally, [redacted] also signed a written contract with us which partially states: #1: "Lots will be offeredwith no reserve price" and #8: "Consignment items may not be withdrawn..."The entire contract presented to and signed by [redacted] can be viewed here: [redacted] The actual contract hand-signed by [redacted] is available for viewing if desired[redacted] has shown no integrity toward the contract that he signedAfter communicating that items would have no reserve prices verbally and in writing, [redacted] then demanded reserve prices on nearly every lot consignedIt was communicated that most of the reserve prices were significantly above a fair market value and that the addition of the reserves were in violation of the agreement, but [redacted] continued to demand the addition of reserve pricesIn an effort to please [redacted] , as our customer, we fulfilled his request and added the reserves [redacted] later demanded, clearly in violation of our agreement, that all of his items be pulled from the auction and returned to himThe demands turned into threats and, in our best interest, we chose, again against the terms of our signed agreement, to cut our losses in this business relationship and part waysWe have returned all lots to [redacted] and consider this matter closed[redacted] continues to claim that we have not provided accounting for the authentication fees that he incurredThe accounting is available through his account pages on our websiteFurthermore, I personally offered to print out all of the account (which can also be accessed online) and [redacted] did not accept that offerThe discounted rates offered on the authentication fees are only offered for items that are consigned to the auctionBeing that [redacted] violated the contract and pulled the items from auction, there should be an additional charge for the authentication service providedHowever, once again went above and beyond by not charging [redacted] these authentication fees.The terms of our contact are clear and [redacted] showed a complete lack of integrity towards the agreementWe are happy to part ways and consider this matter closedWe certainly wish [redacted] well and hope that he can find a way to obtain the unreasonable prices that he is looking to get for his collection,Have been in constant direct communication regarding this issueCustomer was given options - option #- keep the item and receive a $partial refund, option #- return with a prepaid label and we would repair it and return it to him - option #- return it for a full refundBefore this complaint was filed, customer requested option #We have issued a prepaid [redacted] call tag and [redacted] has informed us they will pick up the package within 24-hoursOnce the order is returned we will issue a full refund to the customerCompletely unnecessary for this to be a Revdex.com dispute as we have fully cooperated,Per our posted auction policies, an item can be removed from auction at any timeIt is rare that an item is pulled from auction once the auction has started; however, it can happen for a couple of different reasonsAfter review, the lot in question (lot # [redacted] ) was pulled based off of a previous bidder fulfilling their obligation to pay for the lotBased upon the timeline, a winning bidder has days to pay for a lot before that lot is relisted for sale in the auctionThe bidder then has additional days before the lot is forfeited and they are no longer permitted to pay for that lotIf the previous bidder pays for the lot before that time expires, they are awarded the lot and the relisted lot is cancelledThat is what happened in this caseThe lot in question was cancelled due to payment from the previous winning bidder and that was done early on in the process of the item being re-auctionedAs for accounts being restricted, it is our policy to restrict accounts after days of non-payment on an invoiceAt that point, payment on the unpaid invoice would be required before new bids can be placedWe do give an option at checkout to hold an invoice to combine shipping with future invoices in an effort to keep shipping costs to a minimum and to allow multiple invoices to be combined.If there are any other questions or concerns please feel free to e-mail me directly to [redacted] or give us a call at the office at ###-###-####Thank you for your business and thank you for your patience,We are a consignment based auction houseWinning an auction enters the winner into legal obligation to complete payment for the purchaseWinning bidders who do not pay for their lots cost us lost of revenue and potentially loss of business from consignorsFor that reason, we have a clear policy in our user agreement that unpaid lots will be assessed a 30% restocking feeThis fee is not assessed until MULTIPLE attempts have been made to collect paymentWe also give bidders time well beyond the requested day payment period.In this case, the restocking fee is valid due to a non-paid lot; however, we would be willing to make an exception and waive this fee as a one time courtesy with an agreement to consider this matter resolvedPlease e-mail ***@ [redacted] [redacted] to receive the requested written confirmation of the waiver of this feeThank you.As explained when you inquired, the Derek J [redacted] cleat comes directly from Steiner Sports who has the exclusive autograph contract with Derek J***.
I wasn't sure if it was a good thing to do but I'm definitely glad I did. Share Report. 4.1. I will definitely I'd on more things.Great experience selling with Pristine. Please e-mail [email protected] or call 602-626-5218.Everything offered in our auction includes at least one form of authentication from a trusted source. I have had great buying experience with them fast delivery, quality items. DID TAKE SOME TIME TO GET THEM LISTED BUT OTHER THEN THAT GREAT WORK.They have all of your sports memorabilia needs and easy to use!Pristine Auction reported this review for breaching of Trustpilot guidelines. Write a review Write a review Reviews 8,294 Write a review. The premier autographed sports memorabilia auction house, with hundreds of monthly live auctions. I have items on Mercari, Letgo and FB market for months without even one inquiry.Love this place! The following morning, I looked on my "Controls" menu of my computer and found that someone had added a 24 hour Program the night before... that coincidentally matched up with the time my computer crashed! We apologize for any inconvenience this may have caused you.I have seen the same exact numbered item for auction several times on this site.
Shipped me a mini helmet instead. So far everything has come in great condition and wrapped with care My biggest complaint is communication The second item I ordered last month still has not been shipped out where as the ninth item I ordered has already been shipped out. Timely payments and they take care of everything.The process to have my item listed was very easy. I won the auctions, outbid other bidders, and since they did not like the final price they canceled my win.
This would have been a 5 star review However I have had issues with issues that need attention promptly and have been bounce between emails and told its not our department try this email. Pristine auction takes this opportunity to take deceptive pictures (and even alter pictures) and/or falsely describe items offered for auction, and make returning the item because of this misrepresentation impossible. The auctions are fun and well managed.
I have sold and bought through them.
Great team and very simple process that puts your items in front of the masses that are specifically in the market for what you have to offer. All items come with authentication from a leading industry authenticator. Ratings by category. 5 out of 7 ar straight the other 2 lines look like a wave. They are professional , responsible and responsive to the … Love the auctions.Bought two baseball cards off them for double what I could have got them from another seller on Ebay (same quality). I won a Jeremy Shockey autograph jersey for my dad birthday. Products always come in timely manner, Undamaged, and cost effective for the average collector. Always gets back to me quick when I have questions. I am...This company will tell you one thing about their policies and not honour it once you bring it up to their attention. ],***,Our process is very transparentIt is actually significantly more transparent than most other auction housesOur policies describe exactly how the reserve system works and how to determine which lots have a reserve priceYou can review that here under the "Reserve Prices" section: https://pristineauction.com/auction-policyPlease also note that you bid on the item in question multiple times and won the bidding on the item for below your maximum bid.We have communicated directly with the customer via e-mail and have offered to take the piece back for a refund of the full purchase pricedespite the fact that the item was won at auction and was delivered exactly as shown/describedNot sure what more we can do than that?Add contact information for Pristine Auction,Sharing is caring! Any issues or questions I’ve had have been resolved easily and in a timely manner.
All. Check our.User's recommendation: Have a real customer service call center.I have gotten screwed several times with the mystery box and I am fixing to file a complaint with the AG of California.
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