6.1 How much can I top up onto my EZ-Link each time? Yes. This is due to the way the fare system works on public buses. 5.16 What should I do if my top-up transactions failed but my funds got deducted from my credit/debit card? You can file a claim with TransitLink via http://www.transitlink.com.sg or call the TransitLink hotline at 1800 2255 663. 3. You can also link your EZ-Link card to a DBS /POSB bank account using GIRO via one of the AXS machines available island-wide. You can only link a maximum of seven cards to each Mastercard/Visa credit card account. You will be liable for all charges incurred from the point of successful registration till de-registration. The collection slip number is unique for each EZ-Link application and will appear on the EZ-Link app whenever you click on the EZ-Reload button, until you have successfully activated EZ-Reload on your EZ-Link. No. If there is an incomplete top-up, it will be indicated accordingly. 2.1 How do I begin using the EZ-Link App? You may refer to your handset manual or your handset manufacturer to find out the exact location of the NFC antenna for your mobile phone. YOU CAN DOWNLOAD THE EZ-LINK APP TO CHECK BALANCE & TOP UP ONLINE. Express Bus service), the auto top-up will occur when you exit based on the calculation that the cost for the total journey is more than the balance value in the card. There is no limit to the daily number of EZ-Link top-ups you can perform via the app. Should there be no internet connection, these functions will not be available. Added your credit card and ready to tap away? I picked a section that wasn’t crowded. The EZ-Link App implements security practices and policies adopted by the payment card industry to ensure prevention of theft of credit card information. More info on Samsung Pay and Apple Pay With mobile wallet set up you can directly tap your phone on the MRT and bus gantries 10.9 How do I apply for FWD’s insurance coverage and protect my EZ-Link against unauthorised usage? With EZ-Link making the move to SimplyGo, you will still be able to use all your favourite EZ-Link Cards and charms while enjoying all the new perks. 200200086M. 8.5 Can I apply for the EZ-Link Motoring service if I am not the vehicle owner? It is not easy enough to use because not enough effort has been spent educating users about these options. It’s little wonder that you don’t find many people tapping their phones at the MRT gates each day. 1.5 How is the EZ-Link App different from the other card reading applications available on Google Play Store? You can continue the top-up process by clicking the top-up button and you would be redirected to the final step of the top-up process. Yes. Heâs kidding, of course, but in terms of reliability, you can probably count on the card more today, though it isnât as powerful as a phone wallet. 4. Beat the crowd by enabling automatic top-ups, check your card balance and track transactions as you commute, and earn reward points â all from the convenience of the mobile app on your phone! Start by selecting an EZ-Link from your account followed by the Auto Top-Up icon. Please re-launch the EZ-Link App and go to the My EZ-Link page. 6.6 Can I perform a top-up transaction using the EZ-Link App during a bus journey? The EZ-Link Motoring service is a post-paid card-less payment service provided by EZ-Link for motorists for their Electronic Road Pricing (ERP) and carpark (EPS) charges. You have to be a geek to want to do this. These points can then be accumulated to redeem rewards on the app. The convenience fee is levied to cover bank charges for credit card services, used to extend the following benefits to you: Yes, if you have a DBS/POSB bank account, you can use it to apply for ‘EZ-Reload by GIRO’ for your EZ-Link at AXS machines located island-wide. If not, youâll need to use the following steps to manually share your vehicle details. If there are no funds loaded in your card and there is no incomplete top-up but your credit card is deducted, you may contact our customer service for assistance at 6496-8300 (Operating hours: 0800 – 1800 daily, except public holidays) or email us at [email protected]. You also have the option to opt-out of these cookies. No, you cannot add concession cards issued by LTA, including those for students, senior citizens, NSmen and others; and other CEPAS card(s) not issued by EZ-Link to your account. The EZ-Link App will require an internet connection for functions such as the checking of EZ-Link transaction history, performing top-up transactions for your EZ-Link, and redeeming EZ-Link Rewards points for rewards on the catalogue. Please note that if you have performed one of the following transactions within the past four days, you will not be able to deactivate the service: Please wait for another seven days for your account to be updated, before proceeding to deactivate. To add or change your payment method, select an EZ-Link from your account, tap on the Auto Top-Up icon and click on the “Change” button. To be eligible for the Free Insurance Coverage for your EZ-Link by FWD, you must be residing in Singapore and your EZ-Link must be registered for ‘Card Blocking’. In 2018, I finally got on the cashless bandwagon when it came to paying for a ride with a phone. Except it wasn’t. How do I inform EZ-Link? While connected to the internet or using a mobile data service, open the AutoAgent⢠app. Your EZ-Link will be blocked within 48 hours upon submitting your request via the EZ-Link app. By linking your Upgraded EZ-Link Card to the EZ-Link app, you can enjoy cashless top-ups, view your transaction history, earn rewards and more! Besides the M1 wallet app, you can also download the EZ-Link app to do this. You can nominate an alternative primary card after adding more bank cards to your EZ-Link account. Upon successful registration, you will receive an email within two working days stating the effective start date of the service. The green icon came up and the gate opened. Upon successful sync-ing, your EZ-Reload would be activated. 10.6 When will the remaining funds in my blocked EZ-Link be refunded to me? Simply tap your YouTrip card when boarding the bus, MRT, or trains, just like you would with your Ez-link cards. 7.9 I have not activated the auto top-up function and I want to change the auto top-up amount. Why is that so? 8.1 What is the EZ-Link Motoring Service? To learn more, please visit https://ezpayreg.ezlink.com.sg. 6.13 My payment for my top-up has been processed but I accidentally exited from the EZ-Link App before I could tap my EZ-Link to complete the top-up process. Then tap on the “Change” button and update your payment details accordingly. Mastercard, NETS, Visa, EZ-Link, NETS FlashPay or Concession Card) when using the transit system. The EZ-Link App is a free mobile application developed to enhance your overall experience with our full suite of EZ-Link products and services. Add your EZ-Link card to your app (using the CAN number at the back of the card) Earn points when you pay with your EZ-Link card for Public Transport rides, ERP charges, Carpark charges and retail transactions. If you own a fleet of vehicles and need to register more than three vehicles for the service, please call our hotline 6496 8300 (Mon to Sun, 8 am to 6 pm, excluding public holidays) with the following information: Yes, you can apply for the EZ-Link Motoring service on behalf of the vehicle owner. If you run out of battery, it’s back to the good old ez-link card. But opting out of some of these cookies may have an effect on your browsing experience. As another friend mentioned, it might be easier to tape an ez-link card to the back of your phone and enjoy “cashless” convenience. To use EZ-Reload, you need to apply to link your debit or credit card through the EZ-Link app (Mastercard and Visa only) or website (American Express and Diners accepted). 10.4 How do I block my EZ-Link if I have lost it? There have to be more incentives for people to use these new payment methods if the country wants to go fully cashless. Why is there no response when I place my EZ-Link behind my phone? 1.2 Where can I download the EZ-Link App? All these mobile wallets and cashless payment options have to go beyond the usual user base of geeky enthusiasts, who are willing to browse through long lists of FAQs. The first bank card added to your account will act as the primary card. Simply hop on the app to block your card and inform us by calling EZ-Link Customer Service Hotline at 6496 8300 with your identification details in order to recover the remaining stored funds in your card! 7.2 Can I apply for the auto top-up service using the EZ-Link App? You can use this process just to setup your normal Ezlink card so it is charged up automatically by your credit card as well. If there are no funds loaded in your card and there is no incomplete top-up but your credit card is deducted, you may contact our customer service for assistance at 6496-8300 (Operating hours: 0800 – 1800 daily, except public holidays) or email us at [email protected]. 5.4 Can I remove my bank card from my EZ-Link account? Nope! Back then, the phone was a mere prototype made in small amounts and not sold to the public. Standard Chartered Unlimited World Mastercard. You can choose to update the expiry date of your new bank card. The DBS Altitude Visa offers 1.2 miles per dollar on all public transport rides ⦠Upon successful syncing, your Auto Top-Up would be activated. 5.3 Is it safe to use my credit card in the App? After you have successfully added your EZ-Link to your account, you will be able to check your card balance, view your EZ-Link transaction history and earn rewards. I wanted to be able to use my iPhone to tap in and out of Singapore buses and MRTs as well so I decided to carry out my own transplantation. PHOTO: Alfred Siew. More than 10 years ago, I had already tested a similar technology while a reporter at The Straits Times. Started in June 2008 by technology journalists and ex-journalists in Singapore who share a common love for all things geeky and digital, the site now includes segments on personal computing, enterprise IT and Internet culture. Please be aware of such activities. Please take out the card you intend to use from your bag or wallet so that you tap only one contactless card (e.g. Are there extra fees? 5.1 Why do I need to add my Credit/Debit card(s) to my EZ-Link account? What are the procedures? 7.14 When and where does auto top-up occurs on my EZ-Link? 4. 7.10 My bank has renewed my credit card and issued me a new card. The maximum amount that can be stored in your EZ-Link is $500. 4.1 How many EZ-Link can I add for each EZ-Link account? Like using an EZ Link card, visitors can place their TraceTogether tokens or phone with the TraceTogether app open within 25cm of the gateway for a contactless check in process. Please terminate and re-apply for the service through the EZ-Link App with your new credit card. 6.4 What are the types of EZ-Link that can be topped up using the EZ-Link App? Doing so will make your cards appear by double-clicking the side button. 6.5 Is there a limit to the number of top-ups I can perform per day using the EZ-Link App? This category only includes cookies that ensures basic functionalities and security features of the website. Registering for EZ-Reload, an auto top -up service with Mastercard or Visa credit card. 6.8 When will the funds be debited from my credit/debit card account? Please note that if you have performed one of the following transactions in the past four days, you will not be able to deactivate the auto top-up service: For Android users, you will be prompted to tap your EZ-Link against the NFC antenna of your phone. Hence, the new value displayed on the bus exit reader will be $29.80. 8.12 Where can I find more information about the EZ-Link Motoring service? You can register up to three vehicles for this service. It helped to see this on the rather rudimentary interface on the M1 NFC Services app that came with my phone (there’s an M1 Mobile Wallet app you have to download separately). To make a claim, simply login to your EZ-Link account and select the EZ-Link to block. Read More: Best Way To Pay For Your Public Transportation â EZ-Link, EZ-Reload, SimplyGo #1 Set Up EZ-Pay For Automated ERP Payments. 5.2 What are the bank cards accepted in the EZ-Link app? How do I make a claim if I have misplaced it? So, no more getting stuck at the top-up machine or running out of value, as I do sometimes. You are however required to provide the NRIC/FIN and the vehicle number of the vehicle owner during registration. The presence of other contactless smartcards nearby could have sent mixed signals to your phone and disrupted the reading of card information. Instead, your mobile number/email address will be used. Should you call after office hours, please leave a voicemail to lodge your loss report. 8.6 How long does it take for my EZ-Link Motoring service application to be activated upon registration? You can add multiple bank cards to your EZ-Link account. Activation of the the auto top-up service, Convenience of having consolidated billing via credit card statements, Remove any worry about insufficient balance in your bank accounts, Various rewards offered by the respective issuing banks. When you reinstall the application on your phone and log in with the same login credentials, you would be able to retrieve all your account information. You can register for the EZ-Link motoring serice with locally-issued Citibank and DBS Mastercard/Visa credit or debit cards. POWERED BY READYSPACE In August 2018, EZ-Link moved the application for EZ-Reload from web-based forms to the EZ-Link app⦠You can set the card as your Express Transit Card and the card will appear when you tap the sensor with your phone, but you might already ⦠To gain broad acceptance, they must be easier to use. Express Top Up – perform ad-hoc top-ups for your friends or family without the need to add the EZ-Link into your account, works for concession cards too! Rewards: Accumulate points when you tap and pay with EZ-Link and redeem rewards using the app. The M1 Mobile Wallet app lets you see what you’ve paid for with your phone but it has to be downloaded separately. Hereâs what it can do: Users are recommended to only perform top-ups on the EZ-Link App before or after their bus journeys. 5.6 Can I add more than one bank card to my EZ-Link account? For new users, you will need to perform a one-time registration for a new EZ-Link account. Enjoy hassle-free e-payments when you transact at counters across all NTUC FairPrice supermarkets! A maximum of 7 EZ-Link can be added to each EZ-Link account. Please note that it is your responsibility to keep your bank card details updated. The EZ-Link App is supported on phones that operate on either iOS or Android platforms. I had bought a new phone a couple of days ago and switched to a new NFC (near-field communications) SIM card at my telecom operator. Find out how: https://www.ezlink.com.sg/ez-reload-on-ez-link-app. Please use it to activate the facility at any General Ticketing Machine or TransitLink Ticket Office. It worked! 2.7 Can I use the EZ-Link App on a non-NFC enabled phone? That worked as a concept but it would take until 2016 for phones sporting NFC SIM cards to be introduced for transit use in Singapore. With Singaporeâs well-connected public transport system, weâre often found with our ez-link card tucked in our wallets. DBS Altitude Visa. This also extends to all NFC-enabled devices that use digital wallet platforms like Apple Pay, Fitbit Pay, Google Pay and Samsung Pay that are linked to Mastercard bank cards. StarHub and Singtel charge similar fees for their SIM cards. Once you have submitted your termination request, please insert a stored value card into your vehicle IU so as to avoid incurring fines when you go through ERP as your EZ-Link Motoring service may be terminated during this period. 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