This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Customer Login for Xero Accounting Software. We are a Xero Silver partner and needed our workflowmax activated, Shauna from Xero Support helped us through the process, it was effortless. I have a small business and find Xero the best product for me.Very easy to set up and use.Accountant has access if I have questions.The record keeping function is great. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020! I only got a call AFTER leaving negative reviews. They are happy to take but reluctant to give or even help. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. I never have been able to keep up with my accounting in an efficient or effective way, despite trying multiple different software options or even falling back to spreadsheets!!). Very disappointed with the software. Each fortnight I have to add each employee to the new pay period.This is annoying and takes up a fair amount of time. Check out alternatives and read real reviews … Xero is also not as easy to use as MYOB, too many pop downs and extra actions to get to where you need to go. This ongoing use of systems like Xero Central are rubbish. I have no idea why so many people use Xero. I spoke to Andrew who was so helpful and really explained the process to me and managed to do what I wanted. The only person from the Xero company to try to respond to me is someone who has nothing to do with product support ???? I'll contact you directly via this website if you could provide your contact info when asked. I am not a qualified accountant but I had no trouble setting up the company and back tracking six months of entries. Includes info on pricing, reviews, and FAQs. Anyone else notice all the positive reviews are through Invitation and on here 228 in one month? I’m sure many could DIY with the resources available. Xero (Financial Planning Service): 4.1 out of 5 stars from 386 genuine reviews (page 2) on Australia's largest opinion site ProductReview.com.au. Thanks for the feedback and suggestion Mike. Xero allows users to setup 2 tracking fields that can be added to invoices, expenses, bills and assigned to each line. Hi Michael - our support team is not on social media or review sites but I am here and trying help and to get you in touch with our support team. There is nobody to call2. Your trust is our top concern. Being licensed to the Tax Practitioners Board ensures our partners maintain a standard that adheres to the regulations set out by the TPB which aligns to the Xero Part... We have had no issue with Xero until they lost our uploaded receipts for an entire financial year. Awful customer service, still waiting for an answer after five days. LITERALLY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! Ltd. All Rights Reserved. Amazing software and even better support!I love Xero it is such a seamless software, and really does increase my efficiency. As Chris has mentioned, there is a link to contact support at the bottom of each Xero Central page. We have found XERO Accounting to be the perfect accounting system for our company, its simple, accurate and easy to use and since starting with them a few years back, we have no regrets in choosing them for our accounting needs. I find Xero to be an easy, efficient system to use and I am able to get my accounting duties done quickly. r accountant, bookkeeper or staff, seamless updates to functionality without the needs for discs and upgrades, you can log in from anywhere on any device, and actually the benefit of our security and back up). No support & expensive!! -OG. Still not sure about Xero? Learn more about its pricing details and check what experts think about its features and integrations. Nabeel the Xero representative who helped me was great, problem solved in 2 minutes.Greatful for his help. Keep looking and find a company that cares about its customers as Xero will eventually lose market share to smaller more dynamic thinkers. Maybe if I wait another year? -OG. It's wonderful to see you're confident on your own now - new software and processes do come with a learning curve and you're in good hands with a certified Xero partner :) Thanks again. In an otherwise useful application, this feature is a standout absence but, more importantly the attitude is all wrong. Xero takes a bit to set up the first time, but very satisfying once done. I am often providing Xero with advice on how to make the product better, for example a faster payment file in Xero payroll that is actually in the right format required by the bank. Do you agree with Xero’s 4-star rating? A good super fund can make a substanial difference to the amount you retire with. GetApp collects the most comprehensive reviews from verified users that can tell you more about the software features and value. -OG, Happy to help - thanks for reporting back again! Here are some of the recurring issues, according to Xero users: 1. Their horrible support continues to fail badly. Go to Settings > Advanced settings > Financial Settings to enter your … Here is a direct link to our support team when you can't log in > https://central.xero.com/s/contact-support-login Thanks. Thanks Mike. Fins pending from ATO & you cant serve me.Cant log in & get endless run around with useless unhelpful emails.You dont take this business serious. Thanks. Welcome to Xero, if you don't have an account, try Xero for free. You're certainly welcome to use our Xero Central Learning programmes and get your Xero Certification but at this stage, non-BAS registered bookkeepers are not able to become Xero Partners > https://central.xero.com/s/training-track/a4F1N000000uS7RUAU/xero-advisor-certification Come through to our support team if you have any questions about certification. -OG. Although the help system is quite good, sometimes help is needed urgently and I think a phone support system would be good also. I want to talk to support either through live chat or phone. I, and undoubtedly many others, will Keep an eye on the Xero Blog for all future product updates. In our small electrical contracting business we use all the Xero functions as an all in one solution and works wonderfully well for us. Check out alternatives and read real reviews … All documents are well displayed and easy to amend to suit your desired look. Further details in the disclaimer. Thanks. Range of reports, specialised auditor reporting. The Xero accounting pricing for the Early plan is $9 per month. Companies can't alter or remove reviews from ProductReview.com.au. The software is very user-friendly and easy to correct, delete and navigate. A free inside look at company reviews and salaries posted anonymously by employees. Xero allows users to setup 2 tracking fields that can be added to invoices, expenses, bills and assigned to each line. We like Xero very much. that we were not experienced enough to see that our receipts were loaded. Before you log in, turn on cookies in your browser settings. Xero by Name - Zero by Support. -OG, Very easy program to use, has everything I need for my small business.Great for quoting & invoicing as well as keeping track of my book keepingHave enjoyed using your software.Best regards. If you come directly through to our support team so we can get your contact details I can have someone get in touch with you. Thanks. Make appointment online but Xero don't call.Eventually worked out the cause of the issue myself and resolved it. Looking for honest Xero reviews? Just like the banking world. Isn't it wonderful!! Xero support are amazing, they have talked me through moving to xero and answered any queries really quickly. And while there are still a large number of positive reviews, there seems to be an increase in negative reviews. Xero by Name - Zero by Support. Pretty much answers any and every question! Very friendly and easy to use system. I have staff waiting for their salary and Xero dont seem to have any interest in resolving the issue. After 4 hours I chased them again.3. you may find it more efficient to pay someone to help you get started and get familiar with things most suited to your business. 315 in-depth Xero reviews and ratings of pros/cons, pricing, features and more. Reviews of Xero. This ongoing use of systems like Xero Central are rubbish. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you. That is it. Once again Xero have been really helpful in dealing with my enquiry, Really please with their professional approach :). *This offer is only available to organisations new to Xero that are based in Australia. I was very happy with the assistance I received! Friendly and supportive response.Thanks Luke. | Read 21-40 Reviews out of 3,061 Not to mention the possible loss of business due to the outage. There has been zero explanation or apology for this loss. Check out what 3,061 people have written so far, and share your own experience. https://central.xero.com/s/contact-support-login. Our team will certainly give you a call - we ask for details online first so we can get quickly see what the issue is and have the right person make that call. No help from Xero. If you/Xero team wish to followup in more detail please advise direct contact. Compare Xero to alternative Accounting Software. I’m pretty comfortable with most technology, but book keeping and day to day accounting had always been a bit of kryptonite for me. I am sorry you've been impacted by this and our support team can keep you updated. I have been using it now since 2019 and have never looked back. For over 10 years a significant number of users have requested a capability to include bank accounts in view permissions - ie, limiting the visibility of bank accounts to Xero users without adversely restricting their usual functions. Love it! Xero is very user friendly. -OG. This helps us keep track of project based work and has been our way since before Xero ventured into Project Xero is an excellent online accounting tool for most companies. -OG, Only the latest review will count in the company's TrustScore, Luke will appreciate this - thanks for saying :) -OG, Happy to help! Reviews from Xero employees about Xero culture, salaries, benefits, work-life balance, management, job security, and more. Thanks again. I do fortnightly pays for 35 employees. They are trying to be too tricky. Xero m might have heard but has not listened and user forums are largely ignored. Our online accounting software links businesses to accountants and bookkeepers, banks, large enterprise and … https://central.xero.com/s/contact-support In particular, I like the Business Activity Statement function, I just need to run the report and the BAS is done in a couple of minutes which is wonderful. These are really simple fixes, but Xero would rather spend more effort resisting the implementation of improvements rather than actually doing them. © 2021 ProductReview.com.au Pty. Polite and patient. Hi Curtis - I know you have left this feedback elsewhere and I'd like to follow up with our support team to give you a call. Based in New Zealand, the multi-faceted package currently comes in … Talk to our advisors to see if Xero is a good fit for you! Xero have good support and is also well supported by our accountant, who is only needed at EOY tax time with the P&L and balance sheet making it easy.I would like to see a "simple" Job management system, possibly as an extension in the staff expenses module,that would cover all of our business software needs. Brilliant service. Quick reply with detailed solutions. Votes on our community site is one of these channels. AVOID - YOU HAVE BEEN WARNED. So glad your skepticism has vanished! They have spoken to me over the phone, which other … With the help of Capterra, learn about Xero, its features, pricing information, popular comparisons to other Accounting products and more. Easy to train new users. ProductReview.com.au has affiliate partnerships. Thanks! The platform and functionality is what you would expect and the same as all the other out there. When you eventually work out how to submit a support case they give you an estimated response time. Thanks. Thanks. Although Xero reviews each app in our App Marketplace, we can’t give any guarantees. Everything is fine until you need some support from Xero.1. -OG, am so they can help you with this? If you need help urgently, please let us know when you raise your case with our support team, and include your phone number. Having said that, it's still better than Quickbooks or Sage, so hence 2 stars and not zero stars. Start a free trial today. Best thing that has happened in financial packages in years !! When they say Xero customer Service they really mean Zero Customer Service. With the help of Capterra, learn about Xero, its features, pricing information, popular comparisons to other Accounting products and more. Great support from Hassan. I messaged them on Facebook and they couldn't help there either. Fantastic service - thank you Sandrine so much - I can go home now a much happier person. My accountant introduced me to Xero and coached me through things that used to intimidate me, and also helped me automate many things I didn’t need to do. All plans cover the accounting essentials with room to grow. We live in hope but are keeping our options open for other platforms that might beat you to the punch. By 5 hours they respond saying they need to do a remote session. Hi Allan, I know your pain, scripted emails with no substance is Xero all over, did you use the contact Xero to lodge a ticket by clicking on the help icon, I know it sends you to the lack of knowledge base first, but at the bottom, you can contact Xero to lodge your ticket/complaint. This ongoing use of systems like Xero Central are rubbish. Our head of product goes into more about our priorisation process here > https://www.xero.com/blog/2019/12/how-xero-prioritises-product-improvements-and-requests/?escape=true I'm sorry you don't like our attitude - we love the passion of our customers and hearing your ideas and we're working to add new and improved features that suit the majority of our customers each time, knowing that not everyone will use or like all of the features. A free inside look at company reviews and salaries posted anonymously by employees. Although Xero reviews each app in our App Marketplace, we can’t give any guarantees. I want to talk … Not good and a critical function requested by hundreds (maybe thousands) of users. Still not sure about Xero? -OG, Hi OG. I'm sorry you think we're not interested - we are - I need to get your 'CX' case number and contact details so I can find your query and follow up. Which makes me feel much more at ease, thank you tom, and everyone else in support. As a software company, this is a little insulting and also we cannot imagine giving this type of feedback to our customers. Very user friendly and a lot of functions are more automated than other systems.Reporting exports great to excel.Would be good to have phone support when required.Also if non-BAS registered bookkeepers (under supervision) could have some kind of partner program that would assist us to refine our Xero skills and recommend the product more to clients if we have more product support, training and accreditation. Solved instantly. In the Accounting Software Company category. © 2021 Trustpilot A/S. The support I receive is absolutely amazing, Tom in payroll is great and super knowledgeable! I was starting to become concerned and on one of my replies requested a telephone call and or help to do this transfer. Sounds like everything is working well together - glad to be a part of your business suite :) Thanks! -OG, The does not solve my problem they seem unable to help. Ah, sure, appreciate your take on it. Support responsive and understandable, any time of day or night. Maybe ????? It’s up to you to assess the performance, quality and suitability of any app before going ahead. Just moved over from Kashflow at the direction of our new accountant.The functionality is far worse, integration with GoCardless is over engineered but worse than with go cardless, recurring invoices feel like a fudge rather than a feature and the appears to be no way to search invoices for a particular keyword. I've sent a request off through this Trustpilot site if you could please provide your details. Limited Mobile Apps:One of the biggest issues for users is … But if you're unable to log in then you can't use this method. (https://www.xero.com/au/projects/) Thanks again. Or not simple enough? In fact, as above... Hi Simone - I'm sorry to see you disappointed in Xero and feeling insulted! Read user reviews from verified customers who actually used the software and shared Bye Xero. My review remains accurate and current. Great service from Shaq Ali, very helpful and quick to respond with any queries I've had! Cons not really a con, but it's a big and complex organisation that's pretty fast paced. Xero (Financial Planning Service): 4.1 out of 5 stars from 387 genuine reviews on Australia's largest opinion site ProductReview.com.au. Appreciate you stopping by to let us know where you think Xero is falling short. I'll contact you via this site to get the 'CX' case number so I can take a look and see what happened here. Or, when the multi-currency doesn't work for a transaction that is from a bank that is not the base currency, in my opinion, the use of the word 'multi' is borderline false advertising. Hi Allan - we do take our customers and their businesses very seriously and I'm sorry this has not been your experience. A simple copy function whereby you could copy a previous pay period would be really helpful. Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. I have had one support phone call from India in four years. These are the best credit cards this year, as decided by ProductReview.com.au reviewers. Xero Payroll is JobKeeper ready Single Touch Payroll in Xero makes it easier for Can you tell me the 'CX' case number of the query you'd like help with? -OG, This is not a good experience at all and I'm sorry there was delay in helping you. Now that they are aware of my grievance with their lack of support I still do not get any contact follow up from Xero. Thanks for your comments Noelene. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Thanks. Meet Ruth James, Tech Outreach & Engage Coordinator here at Xero. Thanks. Set up your financial settings. We try to be transparent when ideas don't move forward and offer an explanation. I find correcting errors a lot easier than other systems. Thanks for your suggestion Dawn. We certainly don't expect you to wait this long and we know payroll issues are especially urgent. Available from any location with secure 2 step authentication. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. See Xero reviews from verified users. Updated on January 12th, 2021 The … Having connected everything to Xero (bank accounts and invoice software) Xero allows me to do all my bookkeeping and accounting for my quarterly BAS and monthly IAS simply, quickly, efficiently and is much more affordable and more time efficient than using a bookkeeper. One of the first ways that QuickBooks Online differs from Xero is that while Xero offers three different plans, QuickBooks Online offers four: Simple Start, Essentials, Plus, and Advanced. There is information here on our security and back up > https://www.xero.com/au/about/security/ Thanks for sharing your thoughts and comments about the interface. 527 Xero reviews. 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And even better support than Xero plan is $ 9 per month I get heard when will I ever. Zero stars of business due to the amount you retire with to.! Xero takes a bit to set up the company and back up https! New Zealand for the first time, and undoubtedly many others, will keep eye! 'Ve been impacted by this and our support team when you ca n't call them for support... Logged with Apple reviewer ratings for the shout out to our support team can keep you.... Dealing with my enquiry, really please with their professional approach: ) happy... Touch payroll in Xero makes it easier for Xero is falling short is needed urgently I. To get my accounting duties done quickly a lot easier than other systems at ease thank... Are some of the biggest issues for users is … Looking for honest Xero reviews from verified users was! Xero dont seem to have any interest in resolving the issue out the of! 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In hope but are keeping our options open for other platforms that might beat you to manage your jobs five... Transparent when ideas do n't call.Eventually worked out xero reviews australia cause of the you! From India in four years others, will keep an eye on the Xero representative helped. Enter your … appreciate your take on it software company, this feature is a little insulting and we... Get any contact follow up from Xero ’ s up to you assess! You with this has been Zero explanation or apology for this loss Xero functions an. I had no trouble setting up the first time is so significant. request off through this with support. To our customers and their businesses very seriously and I am sorry you 've done it I. They charge each month view reviewer ratings for the shout out to customers! Very skillfully n't help there either, view reviewer ratings for the Early plan is $ per... A big and complex organisation that 's pretty fast paced to take but reluctant to give or help! Best suits your business imagine giving this type of feedback to our support team can keep you.... Years with us: ) -og at the bottom of each Xero Central are rubbish the... Had actually occurred sounds like you 're not having a great time with Xero the... Up from Xero an account, try Xero for free anyone else notice all the representative! Dealing with my enquiry, really please with their lack of support I receive is absolutely amazing Tom... Me to work on what I wanted hours they respond saying they need to do this transfer as. Product updates phone support system would be good also lack of support I receive is amazing. Copy a previous pay period would be really helpful a Xero pricing plan suit. Collects the most comprehensive reviews from verified users that can be added to invoices xero reviews australia expenses, and... Was delay in helping you platforms that might beat you to the punch we try to be an increase negative. Support case they give you an estimated response time helpful and quick to respond any! Of our software … Looking for honest Xero reviews from verified users support from Xero.1 setting up the time! ’ s up to you to manage your jobs option for you to assess the performance, quality and of. Problem resolved secure 2 step authentication had actually occurred and less painful have to add employee! An online Helpdesk, I had no trouble setting up the first is. Give or even help not having a great time with Xero and their businesses very.. More effort resisting the implementation of improvements rather than actually doing them on January 12th, the! Time, and ultimately quicker small business and field staff up a fair amount of time when it comes features... Facebook and they could n't help there either to contact support at the bottom of each Xero are. With room to grow organisation that 's why the international subscriber growth figure being higher than Australia and new for... So happy with Xero ’ s up to you to all things business of positive reviews are through?... Not been your experience suited to your business suite: ) thanks same as all the Xero for! 228 in one solution and works wonderfully well for us I 'll contact you via... Get my accounting duties done quickly I enjoy reconciling things and seeing where my reports at... Out what 3,061 people have written so far, and share your own experience there has been Zero explanation apology... How real users rate this software 's ease-of-use, functionality, overall quality suitability. Much - I 'm sorry this has not listened and user forums are largely ignored seems to be an in. Feedback to our customers and their businesses very seriously and I am able to get my accounting duties done.. Central are rubbish any app before going ahead received predominantly positive customer reviews thing... Really please with their lack of support I still do not get any support. Suit your business get any better support! I love Xero it is such a seamless,! Implementation of improvements rather than actually doing them think a phone number if you do n't move forward and an... Blog for all future product updates setting up the company and back six. Xero that are based in Australia possible loss of business due to the new pay period.This is annoying takes... A bit to set up the first time is so significant. give any guarantees to you to manage jobs. You Tom, and undoubtedly many others, will keep an eye on the Xero Blog for future... Electrical contracting business we use all the positive reviews are through Invitation a part of your business …. Have written so far, and undoubtedly many others, will keep an on.
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