The number of dashes shown on the screen is equal to the number of digits in your PIN.One of the buttons on your Secure Key has been held down for too long.
How long does it take to replace?What happens if I lose my Security Device? You should ensure that you are entering the code exactly as it appears on screen.Secure Key is unlocked and a new PIN needs to be set-up. Whether you are at home, in the office, or in other locations, our digital services mean we are always here and available through Online Banking, the HSBC Mobile Banking app, or with Phone Banking. Turn on your Secure Key and enter your PIN. You should avoid using sequential or repeated numbers such as 1234 or 1111. The device will warn you when the battery is low. Your Secure Key generates a new security code each time you use it, to help ensure only you can access your accounts.Secure Key brings an additional level of protection to our online customers. Is there an alternative for larger digits?What if I damage/ lose the HSBC Security Device? Verify that your passcode is correct by using it to log on to your mobile app.You will use the same username no matter how you log on.
If you have any questions or need help with your Secure Key, our dedicated helpdesk team will be happy to assist you.
Should you need access to your accounts and do not have your Secure Key, you can continue to access online banking with limited services using your existing password or you can call our call centre on,To maintain the security and integrity of the system, only one Secure Key can be activated and linked to each customer. As a security feature, the app will still generate a security code even if you have entered an incorrect Passcode. If you have already ordered or received your Secure Key and not activated it within 90 days, you will not be able to log in to online banking.The Secure Key has been designed to power off after a given period of time to preserve battery life. How can I reset it?Why isn't the security code that I just generated from my Digital Security Device working? Check the details entered and click 'Confirm' to complete the transfer.We have alternative solutions to cater for disabilities.
The Digital Secure Key is available on iPhone, iPad and Android phones running up-to-date software, as long as you have the HSBC UK Mobile Banking app. If you DO own a Physical Security Device, follow these steps to upgrade:. The new HSBC Secure Key is a portable device that will upgrade your online banking security to give you even more protection against fraud.We are one of the first banks in the Oman to introduce such a device, which is easy to use and provides added protection by generating a new security code each time you use it, to help ensure only you can access your online banking.For further information or technical issues on online banking or mobile banking, please call us on:If you're having difficulty with your Secure Key, choose the relevant screen display below for information to help you log on.This is the welcome screen. I am not interested in upgrading to a digital secure key at this time. Think of a PIN between 4 and 8 digits long. They will allow you to reset online without the need to call us.You can reset any one of your log on details on line by using your security questions and other log on details. To continue using online banking, you will need to unlock it. The device will warn you when the battery is low. Your Secure Key, once activated, is uniquely linked to you. As you would appreciate, our effort is to protect your accounts with the highest level of security possible. The Secure Key has been developed to be small enough to easily fit a purse or wallet which we hope makes this method of access as convenient as possible.It is essential that you enter your security code before confirming an electronic transfer via online banking.
It is roughly half the size of a credit card and looks a bit like a calculator. If you have not received any communication from us on the delivery of the Secure Key, you can order them online after logging on to online banking by using your password or by calling the Call Center on.You will not be able to access some areas of online banking after 20th July 2012 without using your Secure Key which are considered as high risk, which are mainly transfers or payments to outside your HSBC accounts. To do this:Once you have the reset code, press the green button lightly and quickly - but do not hold it down. You should avoid using sequential or repeated numbers such as 1234 or 1111.Enter this in to your Secure Key. Your city or town would be able to provide guidance on where one is close to your home.If you lose your HSBC Security Device, please call the Contact Center at.You do still have the option to log on to Personal Internet Banking without your HSBC Security Device, but you will not be able to conduct certain transactions. Once you have already activated your HSBC Security Device, you can log on to Personal Internet Banking from your desktop and select Manage my security device” which is available under My HSBC menu.
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